Last Updated: 26/09/2024
At Excellent Screens & Doors, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information: We may collect personal information such as your name, email address, phone number, and address when you contact us, request a quote, place an order, or engage in any communication with us.
1.2 Non-Personal Information: We may collect non-personal information, such as your browser type, device information, and usage data, to improve our website and services.
1.3 Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
2. How We Use Your Information
2.1 Service Delivery: We use your personal information to process orders, provide quotes, schedule installations, and offer after-sales support.
2.2 Communication: We may use your contact details to communicate with you regarding your inquiries, orders, or to send important updates and promotional offers.
2.3 Website Improvement: Non-personal information is used to monitor and analyze website usage and to improve the user experience on our site.
2.4 Marketing: With your consent, we may send you marketing communications about our products and services. You can opt out of these communications at any time.
3. Information Sharing and Disclosure
3.1 Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, delivery companies, and installation contractors. These providers are bound by confidentiality agreements and are only permitted to use your information for the purpose of providing services to us.
3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order or government request.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the new owner as part of the transaction.
4. Data Security
4.1 We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
4.2 We will notify you promptly in the event of any data breach that may compromise your personal information.
5. Your Rights
5.1 Access and Correction: You have the right to access and update your personal information. If any information we hold about you is incorrect or incomplete, please contact us to make the necessary changes.
5.2 Data Deletion: You can request that we delete your personal information from our systems, subject to legal obligations requiring us to retain certain data.
5.3 Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in any email or contacting us directly.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Excellent Screens & Doors
Phone: 0434281548
Email: info@excellentscreens.com.au
Address: Melbourne
